Connect with us

Hi, what are you looking for?

Top Stories


Natwest upgrades AI chatbot to provide ‘human interaction’ amid branch closures

<?xml encoding=”utf-8″ ?????????>

Natwest has partnered with IBM to launch an AI chatbot designed to provide more “human interaction” to customers after closing dozens of local branches this year.

The bot, called Cora+, is the second iteration of a “digital human” developed by the bank in 2018.

Whereas the original Cora was a basic question-and-answer bot, the updated version will use “generative” AI, similar to ChatGPT, to have conversations with customers on products and services.

Wendy Redshaw, chief digital information officer at Natwest’s retail bank, said Cora+ would “feel even more ‘human’ and, most importantly, a trusted, safe and reliable digital partner for our customers”.

Paul Taylor, managing director of IBM Technology, told the PA news agency: “The bank has got to have confidence that the answer that’s given is free of bias, free of hate… and can be done in a way that both the bank and customers can trust.”

He added that there would be no risk of the chatbot “hallucinating”, meaning it presents inaccurate information as correct.

The announcement comes as experts debate over how AI will replace jobs. IBM’s chief executive said in May that the tech giant could replace nearly 8,000 jobs amid a hiring slowdown.

Natwest has presented its chatbot as an additional way for customers to find help, on top of its usual in-branch, telephone and online services.

Weak high street footfall has driven the bank to announce the closure of more than 140 branches in 2023 and 2024.

Natwest has shut down more than 1,300 branches over the past eight years, according to Which?.

A Natwest spokesperson said: “Cora+ will be used side-by-side with our colleagues to enhance productivity and customer experience. This is an enhancement to our digital tool and does not affect existing in-branch or over the phone services.”

You May Also Like


As the world seeks sustainable and energy-efficient solutions for heating and cooling, the heat pump market is experiencing a significant surge. According to the...

Editor's Pick

PHILIPPINE STAR/ MIGUEL DE GUZMAN The Department of Environmental and Natural...

Editor's Pick

The Warriors were not happy campers in the aftermath of their loss to the Timberwolves the other day. It wasn’t simply that the setback...

Editor's Pick

NIKOLA Jokic had 28 points, 16 rebounds and nine assists, Michael...

Disclaimer:, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice.
The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2022 Secrets Of Richdads. All Rights Reserved.