Connect with us

Hi, what are you looking for?

Top Stories

Editor's Pick

Trade dep’t developing online consumer complaints portal

An online consumer dispute resolution system will be rolled out soon in response to a spike in consumer complaints last year, the Trade department said.

The system being developed by the Department of Trade and Industry’s (DTI) consumer protection group will be a unified consumer complaints portal linking various government departments.

Consumer complaints received by the DTI’s consumer protection group increased after a surge in online shopping during the lockdown, the DTI said in a statement Wednesday.

Through the online system, consumers can file complaints and seek redress as long as the products bought either online or offline are from a business in the Philippines.

In the first phase of development, the DTI and its partners are assessing consumer complaints management tools to come up with recommendations for the online system.

“The system will help both the DTI and the consumers because through the online platform, it will be easier to document and track every process of a complaint,” DTI Consumer Protection Group Assistant Secretary Ann Claire C. Cabochan said.

The DTI is working with the United States Agency for International Development – University of the Philippines Public Administration Research and Extension Services Foundation, Inc. in developing the system.

The system is a response to DTI Administrative Order No. 20-05 issued in September to develop such a consumer complaints system. — Jenina P. Ibanez

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

You May Also Like


Forbes 30-under-30 alumnus goes head-to-head with Amazon with smartphone-based retail checkout solution In 2015, MishiPay CEO Mustafa Khanwala waited 20 minutes in a...


Debenhams is to reopen 97 of its high street stores on Monday for a closing down sale to clear stock before they finally shut...

Editor's Pick

PHILSTAR/MIGUEL DE GUZMAN Singapore — India, South Korea, and Thailand faced mounting coronavirus infections on Thursday, undermining...

Editor's Pick

BW FILE PHOTO WASHINGTON – U.S. Secretary of State Antony Blinken and Philippine Foreign Affairs Secretary Teodoro...

Disclaimer:, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice.
The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

Copyright © 2021 Secrets Of Richdads. All Rights Reserved.

    Get the daily email that makes reading the news actually enjoyable. Stay informed and entertained, for free.
    Your information is secure and your privacy is protected. By opting in you agree to receive emails from us. Remember that you can opt-out any time, we hate spam too!